All purchases in the HackMotion store have a 30-day return policy, including upgrades. The return period begins once you receive the product.
Once you start the return process, you will receive a return slip and further instructions. HackMotion covers the return costs, and you will receive a full refund for your initial purchase once we receive the product back.
In some cases, we can extend the return period, for example if the purchase is a gift or you encounter technical difficulties preventing you from testing HackMotion. Please contact HackMotion support either before placing an order, or during your initial 30-day return window, and briefly describe the situation.
Click the Request a refund link and fill out the form to start the refund. You will need to input the email used for purchase and the order number. Please check your order confirmation email for the order number.
Yes, all sensors have a 2-year warranty for hardware defects due to manufacturing or transportation errors. Please contact HackMotion support if you notice any issues with your unit.
If you have purchased HackMotion Plus or Pro and decide you don't need the advanced features, please contact HackMotion support within 30 days from receiving the product. We will provide a partial refund and adjust your license.
We will issue the refund to the payment method used in purchase within 3 days of receiving the returned package.